e- support@ruzzbuk.com

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

How do I buy something?

Add the product you would like to purchase.

At the top of the page there is a shopping cart icon. You can either view or cart or directly go to our checkout page by selecting an option which is available under that shopping cart icon.

Follow the checkout process to complete the purchase. At the end of a successful order placement, system will display a confirmation message. In addition, you will receive a confirmation email to the email address you have provided during checkout process.

Do I need to sign up to buy?

No, you do not need to sign up to buy a product. You can enter your details during checkout process.

If you have an account with Ruzzbuk then you do not need to enter your details every time you purchase. Ruzzbuk treats your personal information as confidential.

I have forgotten or lost my password, now what?

Its fine.

Resetting the password is quite easy. Navigate to Login screen and click lost password link. This will take you to the screen where you will be asked to enter your username or email address. You will receive a link to create a new password via email.

 

If there is a problem with my order who do I contact?

If there is a problem with your order contact us via facebook or email us directly at support@ruzzbuk.com

What methods of payment are accepted?

Ruzzbuk offer 3 types of payment method, which are:

  1. PayPal
  2. EFT Transfer (Order will be only processed after the transferred fund becomes available in Ruzzbuk’s account)
  3. Cash on delivery

What shipping methods are available?

Ruzzbuk offers following shipping methods:

  1. Regular shipping via Australia Post
  2. Express shipping via Australia Post
  3. Local Pickup (Weekend only)

Where does Ruzzbuk ship to?

Ruzzbuk ships to Australia and other countries internationally.

How long will it take for my items to arrive?

For “Ready to Ship” items, there are two shipping options available within Australia:

  1. Regular shipping: 3- 5 business days.
  2. Express shipping: 2- 3 business days.

For “Pre-Order Items” average shipping time is 13 to 15 Business Days within Australia from the day the order is placed.

For international shipping it takes about 20 -25 days from the day the order is placed.

How much will shipping cost?

Ruzzbuk charges shipping cost based on the location. Shipping calculator is available in the shopping cart page. Once you add a product to the shopping cart, you will be able to calculate the shipping charge based on the location where the item to be delivered.

Ruzzbuk offers free Shipping on all orders over $100 within Australia.

International shipping is flat rate $25.

Can I get a refund or exchange items purchased from Ruzzbuk?

If you are not satisfied with your purchase, refunds and exchanges are welcome subject to all conditions stated in the return policy. The return needs to be made within 30 days of the date shown on the tax invoice and for all ‘change of mind’ purchases all items must be in the original conditions as purchased, with labels and tickets attached. Original Tax Invoice (receipt that came with your order and completed returns for – which you can find in the ‘My Account’ section) must be presented.

How do I know what size I am?

Navigate to the size and fit page of Ruzzbuk which is located at the footer of the site. Or simply click the following link

 Size and Fit

How does pre-order works?

You can pre-order items from the ADVANCE BOOKING section of the main menu. We do not hold stocks of these products in Australia. Upon successful order placement, we will work with our trusted suppliers to source the product for you.

PAYMENT METHOD:
Please choose Direct Bank Transfer as a payment method. You do not need to make a payment for pre-order items.

Ruzzbuk support team will contact you once the item is ready to be shipped. Once the payment is cleared we will ship the item to your shipping address which you have provided during order placement.

ESTIMATED SHIPPING TIME :
Average shipping time is 12 to 15 Business Days within Australia.

 

What payment security do you have?

Ruzzbuk uses PayPal as a payment gateway for online payment processing. We do not store your credit card information. Therefore, it is absolutely secure to shop online with Ruzzbuk.